Frequently asked questions
Check-In?
Check-in begins at 2 p.m. However, if the room you have booked is already available, you are welcome to check in before 2 o’clock.
Check-Out?
Please vacate your room on departure day by 11 a.m. However, if you pay a late check-out charge of € 21, you are welcome to continue using the wellness area.
Reception Hours?
Our reception is staffed in summer from 7 a.m. to 10 p.m. and in winter from 7 a.m. to 11 p.m.
Guest parking at Hotel Norica?
Parking areas for our guests are found right in front of, or close to the hotel and are, naturally, included in the price. There is only a charge for underground parking (€ 15,- per day).
Dogs welcome!
We look forward to meeting every “family member” (pet charge: € 20,- per day, food not included).
Visiting the Gasteiner Therme?
Admission to Alpentherme Gastein spa resort is included in the price. A spa-robe walkway provides you with direct, convenient access.
Storing sports equipment?
Store your ski equipment or mountain bike safely either in lockers or our cellar storage area.
Services for all skiers and snowboarders?
We will be happy to issue a voucher for your ski pass, which you will then be able to pick up at the lift station. The charge will be added to your hotel bill, which you can pay at check-out.
Our ski shuttle runs twice every morning to the nearest lifts.
Accessibility
Our hotel offers a guest elevator. Should you encounter any accessibility issues in our hotel, our employees are always more than happy to assist.
Dining
We treat our guests to a lavish breakfast buffet as well as a 4-course dinner selection, along with rotating theme-, dessert-, salad- and appetizer buffets. We also offer a vegetarian menu daily.
Allergies
If you happen to be an allergy sufferer, we will be more than happy to provide you with hypoallergenic bedding. Our kitchen will also take into account any food intolerances you might have. Simply let us know in advance.
Booking excursions?
Our reception team knows the most beautiful excursion destinations and will be glad to book your sightseeing tours. Additional information is also available at the reception for you to browse through.
Reserve SPA treatments?
You are welcome to book your preferred pampering program either in the spa area itself, or at our hotel reception desk.
Our hotel will also be happy to make bookings for you at the Gastein Healing Gallery (incl. shuttle service).
Opening Hours at the Celtic Spa and Celtic Vital?
Celtic Spa:
Indoor Pool: from 7 a.m. to 8 p.m.
Sauna: from 15 to 19 p.m.
Celtic Vital:
Please ask our reception
Outside the regular hours of our Spa & Vital reception, our team at the hotel reception desk will be glad to assist.
Temperatures in the different sauna areas?
Celtic Fin: 90° C
Celtic Bio: 60° C
Celtic Family: 50° C, family swimsuit sauna
Celtic Sole: 45° C with 13 % salt solution
Celtic Spa: 32° C water temperature with massage jets
What kind of relaxation opportunities are provided?
20 recliners by the indoor pool
6 different relaxation rooms
Sauna quiet room with high-quality wooden recliners for singles and couples
Family sunbathing area outside the family sauna
Celtic Vital - Appointments?
We would be delighted to offer you an appointment that meets your wishes best. Please book your treatments as early as possible, and be sure to keep your appointments. We recommend that you arrive 10 minutes before the treatment is due to begin, which will allow you to get yourself in the perfect frame of mind as you sip on a cup of tea or a glass of reenergized Celtic Water from our own springs.
Canceling your Celtic Vital Appointment?
If you are unable to make your appointment, please cancel at least 24 hours in advance of your scheduled treatment time. Please note that, if you cancel less than 12 hours beforehand, or if you are a no-show, we will be obliged to bill you 100% of the charges. Thank you for understanding!
Late Arrival?
Unfortunately, if you should arrive late we will not be able to extend your treatment beyond the originally scheduled time. If you arrive for your appointment late, your treatment time will simply be that much shorter.
Mobilephones?
Out of consideration for the other guests, we ask you to switch off your mobile phone for the duration of your visit to the entire wellness & spa area. Our Celtic SPA & Vital is smoke-free. In deference to your fellow guests, please reduce conversation to a minimum and talk in a low voice in all areas.
Dress Code, Hygiene & Intimacy?
We recommend that you wear a spa robe and slippers. Prior to full-body treatments and massages, we recommend taking a soothing, warm shower (you are welcome to use our „Celtic SPA“ shower areas, if you wish). Our therapists are instructed to cover you appropriately during treatments.
Sauna Areas & Nude Zone?
Saunas and the relaxation zone outside saunas at the „Celtic SPA Sauna World“ are nude areas. Please use sauna towels to cover yourself as needed. In the saunas, as well as the saltwater steam bath and the infrared cabin, we ask that you make use of towels. Admission to the „Celtic SPA Sauna World“ nude area is restricted to guests ages 16 and older. The family swimsuit sauna „Celtic SPA Family & Water World“ (next to the indoor pool) may be used by children ages 2 and up when accompanied by a parent. We ask that you shower both before and after using the family sauna.
Valuables?
It is best to deposit all valuables in your room safe. We are more than happy to look after your personal items, though we assume no liability for valuables.
